Refund and cancellation

Refund & Cancellation Policy

We offer different refund and cancellation terms depending on whether you purchase a software licence key or a digital service.

Important: Software licence keys are delivered manually by email and may be activated immediately. Digital services are considered delivered once the agreed work has been completed and provided to the customer. By confirming acceptance of the completed work, the customer acknowledges that the agreed product or service has been delivered satisfactorily.

Because software licence keys and digital services are digital products/services, payments are generally non-refundable after successful delivery, activation, commencement of work, or customer acceptance, except where otherwise stated below.

Section A – Software Licence Key Refunds

Software licence keys are delivered manually by email and can generally be activated immediately. Once a licence key has been successfully delivered or activated, the purchase is considered final and non-refundable.

Refunds May Be Approved If:

You were charged more than once for the same order.
We are unable to deliver the purchased licence key due to an error on our part.
The licence key provided is invalid and we are unable to provide a valid replacement.
We are unable to fulfil the order for reasons within our control.

Refunds Will Not Be Provided If:

You change your mind after purchasing the licence.
You purchased the wrong software, licence, edition, or subscription.
Your computer or device does not meet the software’s stated system requirements.
The licence key has already been delivered, activated, registered, or used.
The software does not function as expected due to third-party software, hardware, operating-system limitations, or compatibility issues outside our control.

Section B – Services Refunds

This section applies to Website Development, Website Maintenance, SEO, Lead Generation, Digital Marketing, Software Development, and other digital services.

Service payments are generally non-refundable once work has commenced or the agreed work has been completed and delivered.

Refunds May Be Approved If:

You were charged more than once for the same service or order.
We cancel the project before work has commenced.
We are unable to start or complete the agreed service due to circumstances within our reasonable control.

Where a refund is approved, the refundable amount may be calculated after deducting the value of work already completed and any non-recoverable expenses incurred in connection with the project.

Refunds Will Not Be Provided If:

You change your mind or cancel the project after work has started.
You fail to provide the required information, content, approvals, credentials, or system access.
The project is delayed because of your actions, failure to respond, or failure to provide required materials.
The completed work substantially meets the agreed project requirements or specifications.
You request changes outside the original scope of work after the agreed work has been completed.
SEO, digital marketing, or lead generation services do not produce specific rankings, traffic, leads, conversions, or sales, as results depend on search-engine algorithms, market conditions, competition, advertising platforms, customer behaviour, and other factors beyond our control.

Cancellation Policy

Customers may request cancellation by contacting us as soon as possible.

If cancellation is requested before work begins, we may approve a refund where applicable.

If cancellation is requested after work has commenced, any refund will be considered based on the amount of work already completed, resources committed, and expenses incurred. No refund is guaranteed once work has started.

Cancellation requests do not automatically entitle the customer to a full refund.

Technical Support

If you experience problems with installation, activation, access, or use of a purchased software licence, please contact our support team before requesting a refund.

We will make reasonable efforts to investigate and resolve technical issues, including providing troubleshooting assistance or a replacement licence where appropriate.

How to Request a Refund

To request a refund, cancellation, or technical support, please contact us through our Contact page or by email.

Please provide:

Your order number.
Your name and purchase details.
The product or service purchased.
The reason for your request.
A clear description of any technical or service-related issue.

Each request will be reviewed according to the applicable terms of this Refund & Cancellation Policy.

Refund Processing

Where a refund is approved, it will normally be issued using the original payment method, subject to applicable payment-provider processing times and policies.

This policy does not affect any rights that cannot legally be excluded or restricted under applicable consumer-protection laws.

Refund & Cancellation Policy

We offer different refund and cancellation terms depending on whether you purchase a software licence key or a digital service.

Because software licence keys and digital services are digital products/services, payments are generally non-refundable after successful delivery, activation, commencement of work, or customer acceptance, except where otherwise stated below.

Section A – Software Licence Key Refunds

Software licence keys are delivered manually by email and can generally be activated immediately. Once a licence key has been successfully delivered or activated, the purchase is considered final and non-refundable.

Refunds May Be Approved If:

You were charged more than once for the same order.

We are unable to deliver the purchased licence key due to an error on our part.

The licence key provided is invalid and we are unable to provide a valid replacement.

We are unable to fulfil the order for reasons within our control.

Refunds Will Not Be Provided If:

You change your mind after purchasing the licence.

You purchased the wrong software, licence, edition, or subscription.

Your computer or device does not meet the software’s stated system requirements.

The licence key has already been delivered, activated, registered, or used.

The software does not function as expected due to third-party software, hardware, operating-system limitations, or compatibility issues outside our control.

Section B – Services Refunds

This section applies to Website Development, Website Maintenance, SEO, Lead Generation, Digital Marketing, Software Development, and other digital services.

Service payments are generally non-refundable once work has commenced or the agreed work has been completed and delivered.

Refunds May Be Approved If:

You were charged more than once for the same service or order.

We cancel the project before work has commenced.

We are unable to start or complete the agreed service due to circumstances within our reasonable control.

Where a refund is approved, the refundable amount may be calculated after deducting the value of work already completed and any non-recoverable expenses incurred in connection with the project.

Refunds Will Not Be Provided If:

You change your mind or cancel the project after work has started.

You fail to provide the required information, content, approvals, credentials, or system access.

The project is delayed because of your actions, failure to respond, or failure to provide required materials.

The completed work substantially meets the agreed project requirements or specifications.

You request changes outside the original scope of work after the agreed work has been completed.

SEO, digital marketing, or lead generation services do not produce specific rankings, traffic, leads, conversions, or sales, as results depend on search-engine algorithms, market conditions, competition, advertising platforms, customer behaviour, and other factors beyond our control.

Cancellation Policy

Customers may request cancellation by contacting us as soon as possible.

If cancellation is requested before work begins, we may approve a refund where applicable.

If cancellation is requested after work has commenced, any refund will be considered based on the amount of work already completed, resources committed, and expenses incurred. No refund is guaranteed once work has started.

Cancellation requests do not automatically entitle the customer to a full refund.

Technical Support

If you experience problems with installation, activation, access, or use of a purchased software licence, please contact our support team before requesting a refund.

We will make reasonable efforts to investigate and resolve technical issues, including providing troubleshooting assistance or a replacement licence where appropriate.

How to Request a Refund

To request a refund, cancellation, or technical support, please contact us through our Contact page or by email.

Please provide:

Your order number.

Your name and purchase details.

The product or service purchased.

The reason for your request.

A clear description of any technical or service-related issue.

Each request will be reviewed according to the applicable terms of this Refund & Cancellation Policy.

Refund Processing

Where a refund is approved, it will normally be issued using the original payment method, subject to applicable payment-provider processing times and policies.

This policy does not affect any rights that cannot legally be excluded or restricted under applicable consumer-protection laws.