Refund Policy
We have two refund policies based on the type of product or service purchased.
Important: Software licence keys are delivered manually by email. Our services are considered complete once the agreed work has been delivered and accepted by the customer. Your email confirmation or acceptance of the completed work serves as proof that you are satisfied with your purchase and that the service has been successfully delivered. As these are digital products and services, they are generally non-refundable after successful delivery, acceptance, or licence activation.
Section A – Software Licence Key Refunds
Software licence keys are delivered manually by email and can be activated immediately. Once a licence key has been successfully delivered or activated, the sale is final and non-refundable.
Refunds may be approved if:
- You were charged more than once for the same order.
- We are unable to deliver your licence key due to an error on our side.
- The licence key is invalid, and we cannot provide a working replacement.
- We are unable to complete your order.
Refunds will not be provided if:
- You change your mind after purchase.
- You purchased the wrong software, licence, or subscription.
- Your device does not meet the stated system requirements.
- The licence key has already been delivered, activated, or used.
Section B – Services Refunds
This policy applies to Website Development, Website Maintenance, SEO, Lead Generation, Digital Marketing, Software Development, and other digital services.
Payments for services are generally non-refundable once work has commenced or the agreed service has been completed and delivered.
Refunds may be approved if:
- You were charged more than once.
- We cancel the project before work begins.
- We are unable to start or complete the agreed service due to reasons within our control.
Approved refunds, where applicable, will be calculated after deducting the value of completed work and any non-recoverable expenses.
Refunds will not be provided if:
- You change your mind or cancel after work has started.
- You fail to provide the required information, content, approvals, or system access.
- The project is delayed due to your actions or lack of response.
- The completed work meets the agreed project requirements.
- SEO, digital marketing, or lead generation services do not achieve expected rankings, traffic, leads, or sales, as these depend on factors beyond our control.
Technical Support
If you experience any installation or activation issues, please contact our support team before requesting a refund. We will make every reasonable effort to resolve the issue.
Contact Us
For refund requests or technical support, please contact us through our Contact page or email us with your order number, purchase details, and a description of the issue.